Help & FAQ

LUXPUZZLES offers a dazzling array of puzzles, brain teaser puzzles, gifts, stationery, home decor products and desk accessories.Our philosophy is to create more enjoyable time for family and friends to spend together, bringing joy and mental health.

If you are missing a puzzle piece and you suspect it's a manufacturing defect, please email service@luxpuzzles.com and include a picture of the puzzle along with the puzzle name and SKU. We only send replacements for items reported as damaged/missing due to manufacturing defects within the continental United States for the same title. If you would like to afford international shipment or ask for send missing pieces with next order and we can send replacement puzzles if you lost pieces while assembling the puzzle, or if a kid got a hold of your piece(s) . Please take the time to look around wherever the puzzle was assembled thoroughly before sending an email.

To submit your artwork for consideration, please e-mail a letter and attachment files to design@luxpuzzles.com. We will contact you if a suitable project arises. Thank you for your interest in working with us.

We don’t recommend gluing your wooden puzzles together. But glue is suit for floor paper jigsaw puzzle.There is no guaranteed outcome for gluing your puzzle and you lose any chance of ever getting to do your puzzle again! Our frames offer a way to hold your puzzles together, as well as give you the opportunity to rebuild.

For brain teaser puzzles, Yes. We rate difficulty from 1-10 level according to customer’s feedback. For the most part jigsaw puzzles or wooden jigsaw puzzles we don’t rate our puzzles because puzzle difficulty is highly variable from person to person. If you are looking for something “simpler”, we do have puzzles that are geared towards children with fewer and bigger pieces. If you are looking for something harder, the puzzles our customers have told us are especially difficult are in Extra Difficult page.

If, at any time, you have specific questions or concerns about the accessibility of any particular web page on the Website, then please contact us by email service@luxpuzzles.com. If you do encounter an accessibility issue, then please be sure to specify the web page and nature of the issue in your email, and we will make all reasonable efforts to make that page or the information contained therein accessible for you. Thanks for visiting.